FAQ
Orders & Payments
Q: How do I place an order?
Simply add your favorite pieces to your cart and check out securely through our website. We accept all major credit cards, PayPal, and Shop Pay.
Q: Can I change or cancel my order?
Orders can be updated within 3 hours of purchase. After that, we begin processing your order to ship it as quickly as possible.
Shipping
Q: Where do you ship?
We ship worldwide. Shipping times and costs are calculated at checkout based on your location.
Q: How long does shipping take?
Each piece from Vittoria Lane is handcrafted with meticulous attention to quality and detail, ensuring that what you receive is as flawless as the moment it leaves our atelier. Processing takes about 2-3 business days and is delivered within 7–14 business days.
Returns & Exchanges
Q: What is your return policy?
We offer free returns within 14 days of delivery. Items must be unused, unwashed, and in their original packaging with tags attached.
Q: How do I request an exchange?
Simply reach out to our support team at hello@thevittorialane.com with your order number, and we’ll assist you.
Sizing & Fit
Q: How do I find my size?
Check our Size Guide on each product page for detailed measurements and recommendations. If you’re between sizes, we suggest sizing up for comfort.
Other Questions
Didn’t find what you’re looking for?
Email us anytime at hello@thevittorialane.com and we’ll be happy to help.